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  • iQuu
  • Brussels
Ik heb interesse
  • Vereiste studie
  • Professionele bachelor
  • Werkervaring
  • Beperkte ervaring ( < 2 jaar )
  • Talenkennis
    • Nederlands
    • Engels
    • Frans
  • Contractduur
  • Onbepaalde duur

Algemeen

Are you a technical support engineer analyst with pit ?

We are looking for a professional person* who breathes IT.
A technical support engineer that excels in customer service. An initiator with a large dose of independence, a go-getter who tackles the problems to come to the best solution.

We want to strengthen our team with a fun-loving person with both feet in the world.                                                            Someone who wants to go home a little earlier today because it is a football evening with the friends or a night out with the friends and who tomorrow with pleasure will work a few extra hours because the customers ask for it.
Someone who does not forget the cake for his birthday.

An enthusiastic employee who, with his or her passion, infects colleagues.

* We don't know if it's a “she” or a “he”… We are very curious to see who it will be…

  • Omschrijving

    As Technical Support Engineer you are the first contact to internal users in need of technical support for incidents or requests. 

    • Handling the intakes of incidents and requests reported to the service desk by phone, e-mail or the ticketing tool.
    • Troubleshooting incidents or analyzing requests in order to provide solutions in the shortest delay. 
    • Logging and documenting tickets for dispatching to further level of support. 
    • Performing an end-to-end monitoring of user’s tickets.
    • Participate to Continuous Improvement initiatives to reach operational excellence for yourself and your team.
  • Profiel

    Besides the usual requirements for a Support Engineer, here are some important criteria.

    Knowledge/experience in:

    • Active Directory (level = Domain Services) 
    • OS365 and/or Exchange
    • MS Office applications
    • Windows 10
    • Windows Server (any version, preferably the latest)
    • A previous strong Support experience

    Nice to have (extra): 

    • Some experience with backup applications (VEAM, …), asset management (LanSweeper)
    • SQL Server
    • A/V
    • Ticketing tool(s)
    • Cloud / Azure / AWS

     You are fluent in French, Dutch and English.

  • Aanbod

    iQuu Digital : Servicing your digital transformation.

    With more than twenty years of experience, iQuu Digital is the ideal partner in supporting the digital transformation of companies and their customers. 

    From Zedelgem (HQ), Bruges and Zaventem, we operate at various clients throughout Flanders and Brussels in the field of IT Field Services, IT support and IT project sourcing. 

    •    The iQuu Experience
    A stimulating and challenging working environment that enhances personal growth
    Training and career development opportunities
    Long-term cooperation 
    Personal follow-up and transparent communication
    Enthusiastic colleagues in the iQuu Talent Community

    •    An attractive salary package including a company car (junior : type Mercedes A-class)

    •    Innovative and challenging IT-projects based on your interests and skills

  • Vereiste studie
  • Professionele bachelor
  • Werkervaring
  • Beperkte ervaring ( < 2 jaar )
  • Talenkennis
    • Nederlands
    • Engels
    • Frans
  • Contractduur
  • Onbepaalde duur

Interesse?

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