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  • iQuu
  • Brussels
Ik heb interesse
  • Vereiste studie
  • Professionele bachelor
  • Werkervaring
  • Beperkte ervaring ( < 2 jaar )
  • Talenkennis
    • Nederlands
    • Engels
    • Frans
  • Contractduur
  • Onbeperkte duur

Algemeen

Are you a front line IT support agent with pit ?

We are looking for a professional person* who breathes IT.
A front line It support Agent that excels in customer service. An initiator with a large dose of independence, a go-getter who tackles the problems to come to the best solution.

We want to strengthen our team with a fun-loving person with both feet in the world.                                                            Someone who wants to go home a little earlier today because it is a football evening with the friends or a night out with the friends and who tomorrow with pleasure will work a few extra hours because the customers ask for it.
Someone who does not forget the cake for his birthday.

An enthusiastic employee who, with his or her passion, infects colleagues.

* We don't know if it's a “she” or a “he”… We are very curious to see who it will be…

  • Omschrijving

    • Answering calls, handling incoming mails or web forms from IT-users.
    • Trying to find a solution at first call (with use of remote control, knowledge base …) for the majority of incoming questions (85% resolution rate).
    • Solve queries regarding a broad variety of questions and incidents.
    • Use of an IT-ticketing system.
    • 38 hours/week with flexibility in a service window 8:00 – 18:00.
  • Profiel

    • You have a previous experience as user support or service desk engineer.
    • Good technical knowledge of MS Office 2016 or 365, Windows 7 or 10, network essentials, Active Directory, TCP/IP, Exchange…
    • Not mandatory but a plus: VBScript, Windows Server, SharePoint, Microsoft Operations Manager, Cisco routers, ITIL.
    • Good knowledge of computer hardware.
    • You speak natively Dutch or French with a good knowledge of the other language. 
    • You have a reasonable knowledge of English, spoken and written.
    • You have a good level of written Dutch and/or French for incident logging and user communication.
    • You have good communication skills and you are customer friendly.
  • Aanbod

    iQuu Digital : Servicing your digital transformation.

    With more than twenty years of experience, iQuu Digital is the ideal partner in supporting the digital transformation of companies and their customers. 

    From Zedelgem (HQ), Bruges and Zaventem, we operate at various clients throughout Flanders and Brussels in the field of IT Field Services, IT support and IT project sourcing. 

    •    The iQuu Experience
    A stimulating and challenging working environment that enhances personal growth
    Training and career development opportunities
    Long-term cooperation 
    Personal follow-up and transparent communication
    Enthusiastic colleagues in the iQuu Talent Community

    •    An attractive salary package including a company car (junior : type Mercedes A-class)

    •    Innovative and challenging IT-projects based on your interests and skills

  • Vereiste studie
  • Professionele bachelor
  • Werkervaring
  • Beperkte ervaring ( < 2 jaar )
  • Talenkennis
    • Nederlands
    • Engels
    • Frans
  • Contractduur
  • Onbeperkte duur

Interesse?

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